Wednesday 14th November
Wish you were here...?
Time: 11.00am - 3.00pm
Venue: Technium Pembrokeshire
Speakers: Encompass Consulting, PBI, dotnet works Ltd.
The leisure and tourism industries have a critical role to play in the Welsh economy. Facing long, often unsociable hours or work, utilising technology may not always be seen as a priority, for reasons including training requirements and cost.
In this event, delegates will learn that implementing the right technology for the right application can lead to increased profitability and greater professionalism. Speakers will cover issues facing the industry, and offer guidance on topics such as using the internet for marketing and booking; customer relationship management systems; and data protection.
This event is supported by Pembrokeshire Business Initiative.
Booking for this event is now closed
Schedule
11.00 - 11.30: Registration – Tea / coffee
11.30 - 11.50: Keynote overview – Anthony Stevens – Encompass Consulting
11.50 - 12.20: Gaining visibility - Case study – Rose Park Organic Farm & Campsite - Anthony Stevens
12.20 - 12.50: Back office support systems – Sandra Burnett PBI (Case study – The Clockhouse)
12.50 - 13.00: Questions and close for lunch
13.00 - 13.45: Buffet lunch & networking
13.45 - 14.15: Creating the ultimate customer experience part 1 – Damon Davies dotnet works Ltd
14.15 - 14.45: Creating the ultimate customer experience part 2 – Sandra Burnett, PBI
